Come, and be where it begins!!
Our Exciting Opportunity!
We are now looking for a Solution Architect, who will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. Supports the Consultants during requirement analysis and high level design phases.
You will:
Be responsible for scope, defining and designing solution offerings; driving end-to-end technical solutions
Analyze customer technology, define business requirements and participate in risk analysis
Work with core team on list of potential activities and solutions
Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
Analyze and solve to Handle and provide support in critical and Emergency cases when needed
Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
Write JIRA and engage design support when needed
Available to handle customer technical queries all the time and ensure timely response
Ensure to assign the cases to team timely
Make constant efforts to be updated on relevant technical skills all the time
Participate in Project activities and involve as needed
Take handover from Project and ensure all the check points completed
Organize and deliver the Knowledge sharing sessions with stakeholders
Review and prepare the relevant technical document i.e. RCA
Develop technical presentations and proposals, and perform customer presentations
Support deployment of solution
Provide feedback to R&D
Participate in knowledge transfer, documentation and information sharing
Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
To be successful in the role you must have:
Education: BE/B Tech or equivalent
Min years of experience: 10+ Years
Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be part of Packet Core
MME/AMF/SMF/PCC
EPG/Packet Gateway
SAPC/CCPC/5G Policy Controller
An exceptional troubleshooting skill is required to solve the customer issues without highlighting it to the next level for competence units.
Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
Exposure to any of the following Cloud Core applications/environment is desired
CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
OpenStack (CEE)
Kubernetes (CCD)
IP Routing
IMS
Deep technical foresight should be exhibited when dealing with complex customer issues.
Should have worked in a Support function earlier
Past experience with Ericsson will be preferred
Good knowledge of 3GPP in 5G Packet Core
Additional Requirements:
Creating & Innovating
Entrepreneurial & Commercial thinking
Persuading & Influencing
Presentation & Communication skills
Partnership & collaboration skills
Market insight
Financial Understanding
What’s in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process
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