Come, and be where it begins!!
Our Outstanding Opportunity
Responsible for analyzing, crafting, developing, and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core team to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals. In Customer Support Role, Solution Architect take ownerships for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. He is encouraged to be expert in his/her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services
Handle and resolve Customer issues
Provide dedicated support
Deliver results & meet customer expectations
Handle Software Update Management (SUM)
Handle Customers and internal Stakeholders from Technical perspective
Work with diverse team
To Be Successful in Role
Education: BE/B Tech or equivalent
Min years of experience: 12+ Years
Last 10 years must be working in RAN Domain
Solid understanding about 5G/4G RAN latest features.
Deep technical competence for dealing with complex customer issues.
Analyze customer technology, define business requirements, and participate in risk analysis
Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA
Should able do tracing and complex logs analysis for RAN 4G/5G Nodes
Act as a consultant to answer different technical queries related to technology and Product
Good knowledge of 3GPP specifications
Must have call flows, protocols, and Interface related knowledge in 5G RAN network
Ability to technically analyze and approve solution implementation for the customer
An outstanding troubleshooting skill is required to solve the customer issues
Need to analysis Key Network Indicators and features related requirements
Network Design and Planning (NDP) experience with Ericsson will be preferred
Proficient with the customer support and sales process
What’s in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
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