Ericsson Looking for Solution Architect-RAN at Mumbai, Maharashtra Full Time

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins!!

Our Outstanding Opportunity

Responsible for analyzing, crafting, developing, and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core team to translate the customer need and technology opportunities into detailed technical offerings, solutions, and proposals. In Customer Support Role, Solution Architect take ownerships for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. He is encouraged to be expert in his/her domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services

You will

Handle and resolve Customer issues

Provide dedicated support

Deliver results & meet customer expectations

Handle Software Update Management (SUM)

Handle Customers and internal Stakeholders from Technical perspective

Work with diverse team

To Be Successful in Role

Education: BE/B Tech or equivalent

Min years of experience: 12+ Years

Last 10 years must be working in RAN Domain

Solid understanding about 5G/4G RAN latest features.

Deep technical competence for dealing with complex customer issues.

Analyze customer technology, define business requirements, and participate in risk analysis

Strong configuration knowledge of various RAN Solution in MSRBS/DSS/CA

Should able do tracing and complex logs analysis for RAN 4G/5G Nodes

Act as a consultant to answer different technical queries related to technology and Product

Good knowledge of 3GPP specifications

Must have call flows, protocols, and Interface related knowledge in 5G RAN network

Ability to technically analyze and approve solution implementation for the customer

An outstanding troubleshooting skill is required to solve the customer issues

Need to analysis Key Network Indicators and features related requirements

Network Design and Planning (NDP) experience with Ericsson will be preferred

Proficient with the customer support and sales process

What’s in it for you?

“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.