Esearch logix technologies pvt.ltd. Looking for Technical Support Specialist at Noida, Uttar Pradesh Full Time

• Walk customers through the process of installing the software on their machines and starting up the program for the first time
• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
• Send technical documentation to customers who have lost or misplaced theirs
• Refer difficult cases to a senior analyst or support tech
• Assume remote control over customers’ computers when necessary to resolve problems
• Make hardware recommendations for customers whose machines cannot support the software

Job Type: Full-time

Pay: Up to ₹15,000.00 per month

Schedule:

Ability to commute/relocate:

• H block Noida Sector 63, Noida – 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Expected Start Date: 14/06/2022