ESP Global Looking for IT Infrastructure Service Manager at Pune, Maharashtra Full Time

Over 30 year of experience supporting businesses across the globe to our clients. Expertly managed by a dedicated service delivery team, we offer day-to-day support via a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements, or delivery of a specific project such as a change of system or a companywide installation of new hardware, all tailored to meet customer’ needs.

Job Description

Position -IT Infrastructure Service Manager

Location – Pune

The right candidate will have experience working in a production environment ( 25% I.T knowledge & 75% production process)

• Will set the process for OT
• Handles production for OT equipment
• Service implementation
• OT IT Infrastructure Service Manager

Role To own service management and development of the OT IT Infrastructure

Skills Requirements:
A good experience of the OT IT Infrastructure setup and its interfaces with production/process activities.

Significant experience of developing and managing enterprise scale services.

Proven experience delivering and working with:

• Business Leaders/teams
• Plant/Factory Managers and teams
• OT Vendors and support partners
• Other related service partners
• Service management tools

Essential Functions of the Job:
 Responsible to manage and own the OT Infrastructure service

 Responsible for system design documents

 Responsible for service delivery and roadmap

 Close co-operation with service related organizations

 Contribution to service areas Operational governance

 Successful project delivery for customer with associated teams in co-operation with IT Program management

 Responsible to follow-up SLA reporting related to the services

 Analyzing customer feedback and conduct required service and service delivery improvements

 Co-operation with IT vendor management in case of agreement renewals and new offer processes

 Co-operation with IT business partners, IT Delivery and Partner management, Enterprise architecture and solution architecture, External vendors and other counterparts, IT Program and portfolio management, IT business partners, IT security and risk officer.