We are currently recruiting for IT Knowledge Administrator with strong organizing skills, ticket
and knowledge management .
If you have a good understanding of resource management or engaging with stakeholders and have a desire for data management and making sure that knowledge is flowing efficiently throughout the organization, this role is for you.
About the role
Working as an IT Knowledge Administrator you will maintain high quality, up-to-date, and searchable Knowledge Articles for audiences of varying skill level. Validate templates based on Knowledge Base best practices and develop the processes to ensure continual improvement. You will work effectively with stakeholders including, Incident, Problem, Demand and Change Management, Support teams, trainers, and subject matter experts to create and maintain knowledge for new and existing applications, platforms and other IT or business services.
You will review resubmitted Knowledge Assets prior to their inclusion in the Service Knowledge Management System (SMS), provide general coordination to support the Knowledge Management activities and support and facilitate the Knowledge Management function and processes.
About you
Relevant experience as an IT Knowledge administrator
Experienced in Knowledge Management Systems
Strong written and oral communication skills
Good analyzing skills and ability to tackle critical situations
Ability to maintain constructive work relationships with the employees of all the departments; seniors as well as juniors
Excellent Interpersonal skills; ability to communicate Internally and externally at all levels.
Why work for us?
Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience.
You will be able to make progressive career development choices across our global business and take full advantage of our global learning platform for continuous improvement.
We offer a competitive starting salary with annual pay reviews and industry comparisons as well as: annual leave, private medical and perkbox discounts
If this role sounds like the position for you, please complete your application today. Well be organising interviews quickly and we look forward to engaging with you.
COME WORK WITH COMPANY WHO VALUES YOU AND BELIEVE IN YOUR GROWTH !! MORE DETAILS: www.3gglobalsvstems.com/careers.asox 3g Global Systems (USA...
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