ESP Global Looking for IT Support Engineer at Aurangabad, Maharashtra Full Time

Have you gained experience within Desktop Support or IT Support role? Are you now looking for your next challenge?

We are ESP Global Services and we’ve been providing IT support and infrastructure solutions for 30 years and we are expanding our team in India to support many of our global clients. We are currently recruiting for an IT Support Engineer and looking for individuals who are up for the next challenge of their career.

If you have desire for customer service and technology and if you have experience in 1st line and 2nd line support and can be flexible to work a shift pattern, we would like to hear from you.

Our recruitment team are on hand to talk you through the opportunity, our culture and how we can assist you in your career development. Connect with us today!

About the role

As an IT Support Engineer, you will deliver contractual service requirements to fix both hardware and software issues as reported by the customer within SLA. Covering 3-shift working hours pattern 6-days a week and subject to, only if required, standby shift pattern as defined by your line manager, supervisor or team leader to ensure appropriate cover is available at all times to meet the customer’s requirements.

You will perform day to day IT/Production machine and system related support at customer, taking the data backup, coordinate with site team for existing backup details, perform imaging of the system to secure existing operational image, verify if the image is good for restoration and checking if the system is operational or not.

About you

Experience in supporting production machines and system is required

Experience in SCADA system and working at Pharmaceutical production plant is an advantage

IT- All-rounder, who is familiar with a broad range of technologies including production machine

Good knowledge of Microsoft Operating Systems starting from Windows XP to Windows 10.

Shall be able to follow defined scheduled and adhere timelines.

Shall be able to image, re-image systems.

Shall be able to recover systems from any breakdown happened during remediation activity.

Strong technical structuring skills: If the system structure is unknown, the IT Engineer can break it down quickly

Shall be able to communicate with business, site IT and GIDC team in English and local site language.

Good knowledge and experience in online ticketing system such as ServiceNow

Can work independently

Must be open to work Monday to Saturday and rotating shift schedule

Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience, through a vast array of technical and training opportunities.

We are approachable, respectful, collaborative, and honest!

We offer a competitive starting salary plus a night shift pay where applicable. We offer annual pay reviews by industry comparisons and performance as well as annual leave and fuel allowance!