Esper is experiencing hyper growth! We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.
As Esper’s dedicated member of IT, you will have the opportunity to be an instrumental figure in the development of our IT department and will help to set the standard for how we take care of our internal stakeholders.
The ideal candidate will streamline our processes and maintain the integrity of all employees’ computer workstations and associated software. The IT Admin Specialist will also be the primary point of contact for computer, video conferencing, and network issues had by internal stakeholders.
Responsibilities
Manage hardware inventory and work with vendors to ensure we have adequate IT equipment and peripherals for new hires and upgrades
Budgeting / Ordering / Payment of IT infrastructure / services
User’s system – Desktop / Laptops OS / SW installation
Create and maintain an inventory tracking system for IT equipment
Inventory management, up to date records of all IT devices (Network, User-End systems, Server, Peripheral devices, Accessories used for IT)Setup and configure User IDs for users’ system setup.
Troubleshoot hardware and software issues in person, remotely and via phone
Monitor and resolve user daily requests through a ticket tracking system (Jira)Evaluate and recommend hardware setup to keep up with the different vendor changes
Work with various system management tools to enforce security updates and patches
Dataline management (WAN/ISPs), ensure always up, ensure tickets are logged and resolved by ISP if any
Network Management, ISP Routers, WAN Router, Network Switch, LAN, Cabling, ensure users are connected to LAN and Internet
Backup of users data while switching system between users and restore
Spearhead new projects to update and improve IT within the company
Vigilance / Compliance / Third Eyed view for User behavior / System wise User productivity
Requirements
3-5 years of experience working in corporate IT environments
Proven track record of maintaining IT structural integrity
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Understanding of networking practices and troubleshooting
Excellent written and verbal communication skills
Mac, Linux and Windows workstation/laptop administration experience
Experience working in a fast-growing tech company would be added advantage
Self-motivated, goal-oriented and problem solver with an action-oriented approach
What we think makes us special
Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.
As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.
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