eSSL Security Looking for Technical Support Engineer- (Tamil/Hindi/Gujarati Speaking) at Bengaluru, Karnataka Full Time

Department : Technical Support Type: Work From Office Work Location : Bangalore , Pune , Delhi Positions : 5 Minimum Experience : Fresher Minimum Education : Graduate Gender : Both

DESIRED CANDIDATE PROFILE

• Preferred Male/Female Candidates -speak any Tamil/Hindi/Gujarati language!
• BCA / BSc, Diploma or BE/Btech candidates preferred.
• Candidates with Electronics/ Networking Knowledge can also apply.
• Interested candidates can call 9483522228(10am to 4pm only).

ROLES AND RESPONSIBILITIES

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.