eStone Information Technology Looking for Sr. Desktop Support Engineer at Chennai, Tamil Nadu Full Time

Job Location : Chennai

Experience : 4 – 5 Years

Job Description:
Roles & Responsibilities:
4-5 years’ experience in providing IT support and leading a team of engineers.

Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation and configuration and Wi fi/Network troubleshooting

Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.

Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.

Call logging & follow-up action with the principal Vendors (HP, Dell, Lenovo and others) for warranty related incidents keeping helpdesk informed.

To complete projects undertaken in stipulated time.

Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around. Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.

Configuring of print server and resolving all printing problems of users.

Arranging/ downloading from Internet and loading of drivers of peripherals, as & when need arises.

Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.

Client configuration of MS Outlook/ other email clients.

Installing, reloading, reconfiguring of any desktop/ office automation software, E-mail clients, browsers, applications, clients of any application etc., as and when required.

Re-establishing the network connectivity and application availability after any hardware/ software failure.

In case of hard disk failure, the engineer should retrieve the data & transfer to the replaced disk.

Ensuring latest version of antivirus software is loaded on all Pcs / Laptops & is active at all times.

PC audit for all location.

Aware of Installation & troubleshooting of critical applications & their usage guidelines.

Call logging & follow-up action with the principal Vendors (HP, Dell, Lenovo and others) for warranty related incidents keeping helpdesk informed.

Operating Systems (OS) installation / re-installation, upgrades and patches for desktops when necessary.

Configuration of Print devices (network and local) on desktops.

To complete projects undertaken in stipulated time.

Kindly share your updated resume in word format.

Please share your resume at [email protected]