About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions – all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization’s global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
Position Summary:
The Director, IT – ESM Tools – ServiceNow provides strategic leadership, guidance and subject matter expertise to assigned areas of ETS. This role acts as a main point of contact, communicating effectively with senior management, clients and across ETS to act as a strong advocate and steward for the Technology division. The director role calls for an innovative manager with a clear vision who is willing to take risks, delegate efficiently and negotiate effectively on behalf of the IT division to obtain results.
The Director has a broad effect across ETS from an organizational perspective and leverages the role through positive, productive interactions across various levels and partners both cross-functionally and internally in a highly outsourced environment. The Director strategically develops and oversees a staff of both exempt and non-exempt employees, providing innovative direction, timely coaching, planning and project objectives to the team. The Director may also manage contractors assigned to IT projects. Additionally, this role provides financial management expertise by developing the annual budget and ensuring that all work falls within the guidelines of the approved budget.
Required Experience:
Responsibilities :
Technical Acumen
Demonstrate the functional and technical knowledge and expertise of a specific domain and execute the responsibilities of a role associated with that domain.
Learning Agility
Critically analyze problems based on relevant experiences, anticipate changes, and recognize the need to sometimes alter course.
Relationship Mastery
Build and sustain trusting, effective, and respectful relationships with colleagues, partners, and customers. Actively seek diverse perspectives and interaction from all circles of people when getting work done, forming teams, and collaborating for the benefit of ETS.
Results Orientation
Consistently deliver on commitments while upholding the highest standards. Fulfill assigned tasks on time, with the resources assigned, without sub-optimizing other functions.
End-to- End ETS Understanding
See the big picture of the organization the way in which various processes interact across the organization. Understand the key drivers of the organizations success from mission to customer experience to financial performance and how these relate to each other.
Market Insight and Service Orientation
Demonstrate an understanding of the problem to be solved for ETS customers in various markets. Act with the customer or internal stakeholder in mind and consider downstream implications.
Education, Certifications, or Special Licenses:
Bachelors degree in Computer Science, Engineering, Business Administration, or an equivalent combination of education and professional experience is required.
Relevant Years of Experience Required:
Other Requirements (Specialized skill sets, behavioral/technical):
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