Everstream Analytics Looking for Customer Support Analyst – Backfill at Pune, Maharashtra, India Full Time

Everstream Analytics risk scores and predictive insights set the world’s supply chain standard, helping global companies turn supply chains into business-changing, market-shifting, competition-crushing assets. Removing the traditional blinders of traditional data – we offer more complete information, sharper analysis, and accurate predictions. Companies like Google, Schneider Electric, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!

What Matters Most To Everstreamers

Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:

Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t

Grit | We get the job done and keep going, so our customers can do the same

Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how

Virtue | We do what’s right, the right way—especially when it’s difficult

Solidarity | When we celebrate each other and our differences, we all do better

Key Responsibilities:

• Respond to customer inquiries within defined SLAs.
• Provide technical support via phone, email, or other channels as required.
• Troubleshoot technical issues and provide solutions to customers in a timely and effective manner.
• Escalate complex technical issues to the appropriate team and follow up to ensure resolution.
• Document customer interactions and technical issues in the company’s ticketing system.
• Collaborate with other team members to identify opportunities for process improvement and knowledge sharing.
• Maintain current knowledge of company products, services, and technology.
• Create internal and external facing knowledge articles.

Knowledge, Skills and Experience:

• 1-2 years of experience in a technical support role
• Strong technical aptitude and troubleshooting skills.
• Excellent communication skills in English, both written and verbal
• Ability to work well under pressure and in a fast-paced environment.
• Ability to multitask and prioritize work effectively.
• Familiarity with ticketing systems and customer relationship management tools

Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential. It takes determination, focus, and resilience to scale a high-growth, global business. We’re looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren’t afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn’t always easy, but it’s always worth it. Does this sound like you? Grow your career at Everstream.