Evolent Health Looking for Administrator, Atlassian Systems at Pune, Maharashtra Full Time

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely – about 40% in year-over-year revenue growth in 2018. Are we recognized? Definitely. We have been named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019, and one of the “50 Great Places to Work” in 2017 by Washingtonian. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:
Evolent Health is looking for an all-rounder Administrator, Atlassian Systems to be a key member of the Vendor Application Services team. This person will play a crucial role in supporting over 3,000 users of a group of productivity tools across the organization. The System Admin is accountable for implementing, supporting, administering, and maintaining Evolent Health Atlassian tools. Including but not limited to: Upgrades and migrations, handling support tickets, producing reports, managing integrations, facilitating requirements and design sessions with functional users, and documenting system configurations.

Essential functions

• Lead and support all administrative functions of the Evolent Health implementations of Atlassian applications, including all integrations and add-ons (Jira, Confluence and Crowd). This can include:

o Upgrades and migrations

o Workflow analysis and development

o Automation

o Optimization of system performance

o Integration 3rd party apps

• Lead upgrades and maintenance of Atlassian applications and integrations, including staging, testing, and production environments.
• Provide occasional weekend and after-hours support as needed, as well as on-call coverage for Sev-1 issues
• Provide innovative architecture and coding solutions and participate in the complete application life cycle from design to development, testing, deployment, and support of Jira projects.
• Help drive tool adoption by understanding the requirements and business challenges stakeholders face with work collaboration and project management:

o Facilitating discussions and documenting requirements and design

Managing implementation in lower environments and production

Conducting testing on all changes into production

Facilitating User Acceptance Testing (UAT), when necessary

Produce usage reports and perform system health checks.

Engage with vendors’ Support teams to resolve application issues on escalated problems.

Identify, track, and resolve issues and trends through usage reports.

Actively troubleshoot and manage the resolution of system issues.

Address technical issues reported by users; may include interfacing with internal teams as required and communicating the resolution back to the end-user.

Manage and prioritize a queue via triage processes of operational and minor enhancements driven by efficiencies or error correction.

Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs).

Continue to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or implement continuous improvement.

Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures.

Participate and contribute in project and team meetings. Transfer knowledge, share expertise, and continuously mentor and collaborate with other members of the team.

Ensure work meets functionality and quality expectations within given timelines.

Mandatory Skills

Jira and Confluence Support/Administration

Application Support

Requirements Gathering

Analytical and detail-oriented

JQL, SQL, REST APIs

Preferred Skills

SQL

Project Management