Evolent Health Looking for Associate Director-IT Infrastructure & Cloud Operations at Pune, Maharashtra Full Time

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation’s foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:
We are looking for an Associate Director-IT Infrastructure & Cloud Operations to be a part of our Enterprise IT Infrastructure team. This person will play an important role in providing IT service delivery and support

Job Responsibilities:
Provide leadership to the team to align and deliver the business objectives

Maintain 24x7x365 high availability and reliability of the IT Infrastructure Services which includes on-prem and cloud infrastructure

Provide thought leadership to identify and work on opportunities for automation and enhancement

Provide IT project management, resource alignment, prioritizing, supervision for project execution, tracking and completion using Agile methodologies

Review and influence evolving designs, architectures, standards, and methods for operating services and systems.

Oversee day-to-day remote IT infrastructure support activities like Incident, change management and Service requests, patch management to meet the defined SLA

Hiring, coaching, mentoring, goal setting, performance management of the team members

Collaborate with onshore and offshore leaders and teams for IT service delivery

Support internal and external audit process to ensure compliance

Keep the stakeholder regularly informed

Build trust and relationships with the local and global stake holders

Work towards developing, standardizing, and maintaining documentation and processes and practices as per ITSM framework

Experience and skills:
15+ years of total IT experience in a similar role in a large-scale enterprise and/or hosted cloud environment

Having solid implementation experience and understanding of Enterprise cloud architecture and services to help organization migrate IT Infrastructure and services from on-prem Datacenters to the Microsoft Azure cloud

Strong leadership experience in managing a team of IT system administrators and engineers to provide 24x7x365 remote IT operations support.

Solid experience in managing Windows Active directory, O365, VMware infrastructure, storage, backup & recovery, IT Infrastructure monitoring solutions and voice services

Proven experience in automation of repetitive IT service and requests

Ability to technically lead a project through the lifecycle and consult with the customers and stakeholders on business requirements

Excellent problem solving, multitasking, troubleshooting skills and attention to details are required to work in this challenging and dynamic environment

Very strong interpersonal, customer service, result oriented and team-building skills are essential

Have excellent communication skills – written, verbal, and presentation

Shift timing: 2:30 pm to 11:30 pm (IST) and provide 24×7 escalation support where needed

Preferred skills

MS Azure certification ( Architect or Administrator) will be an added advantage

ITIL v4 Foundation certification

Hands on experience working on SharePoint, Confluence, Jira tools

Academic Qualification:
Bachelor’s Degree in IT or Computer engineering or equivalent

Mandatory Requirements:
Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Preferred Requirements:
Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and national law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.