As a Team Leader within the Assisted Business team at Lenskart, you will play a pivotal role in leading a team of
fashion consultants to provide personalized eyewear and fashion solutions to customers through telephonic
and chat platforms. We are looking for an experienced leader to head our growing team.
Your primary responsibility will be ensuring exceptional customer experiences, driving sales performance,
implementing sales strategies, handling escalated customer complaints and contributing to achieving sales
targets.
Roles and Responsibilities:
1. Team Leadership and Development:
Lead, motivate, and manage a team of fashion consultants to achieve individual and team sales
targets
Provide guidance, coaching, and performance feedback to team members to enhance their skills and
drive continuous improvement.
2. Customer Engagement and Consultation:
Set an example by delivering exceptional customer engagement, offering personalized
fashion advice, and guiding customers through the purchasing process.
Support team members in conducting in-depth consultations and recommending
Suitable eyewear solutions based on customer preferences and needs.
3. Customer Relationship Management:
Cultivate strong customer relationships by addressing escalated customer inquiries
or concerns, demonstrating a commitment to customer satisfaction.
4. Performance Analysis and Reporting:
Analyze team performance data, track key performance indicators, and provide regular
performance reports to senior management.
Identify trends, challenges, and opportunities.
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