Exigo Tech Looking for Tech PM IT – Infra & Cloud Candidate at India Full Time

The primary purpose of the Technical Project Manager is to ensure that the cloud, infrastructure and network projects are delivered on time, within budget, and to the committed quality level. Furthermore, the Technical Project Manager is responsible for ensuring best practice and procedures are always followed for setups, migrations and transitions.

The Technical Project Manager is responsible and accountable for the following:

Delivery of cloud, infrastructure and network projects and transformations from inception to completion

Managing cloud migrations (primarily M365 and Azure) and network upgrades through all phases including scoping, design workshopping, schedule planning, implementation and project closure

Ensuring projects meet the business and technical requirements of customers

Managing project scope, schedule and budget

Managing project risks, issues and changes

Managing multiple projects in a dynamic environment with changing priorities and deadlines

Managing the project team and ensuring that tasks and phases are on schedule

Reporting on project progress to the customer, project team, management and relevant vendor partners where required

Roles & Responsibilities

Emails must be checked frequently (at least every 30 mins during business hours) either via Outlook or mobile device. Every Urgent email must be responded to immediately. As project delivery may require communication at all times, there is a requirement to check and respond to urgent/critical emails and phone call after hours as required.

Represent Exigo Tech in a professional and courteous manner.

Developing and maintaining project plans and schedules – ensuring delivery projects from solution design through to implementation and sign off

Ensuring projects are delivered on time, within budget and to the committed quality level

Responsible for the planning, monitoring, controlling and communication for all projects

Organising and running project start-up activities such as internal/external kick off calls and handover sessions to assign technical resources. Follow through with project scope documents for approval/sign-off from customer project sponsor

Presales work as required with the solutions architects/sales teams in requirement gathering, preparing and defining SOWs for various sized migrations and upgrades

Conduct workshops and planning sessions with customers ensuring solutions are thought through and researched beforehand.

Ownership of Change Management for projects

Follow documented project completion processes to confirm customer satisfaction with deliverables, and prepare and send off sign off documentation to proceed to closure of projects within internal systems Identifying, validating and assisting in the maintenance of the risk and issues registers

Work with the project management team and project engineers to develop and document SOPs for project tasks

Working closely with technical leads on other knowledge domains

Ensure that industry best practices are applied whenever possible.

Ensure that documentation is up to date and relevant

Ensure Onboarding of new customers is conducted correctly and to completion./li>

Ensure Project tasks are completed within allocated hours.

Ensure any project tasks requiring additional hours are communicated to the customer and sales team prior to going over budgeted hours.

Follow processes and guidelines to achieve the best outcome

Maintain and develop own knowledge and skills.

Sharing knowledge with team colleagues through the creation of KB articles and guides.

Maintain a high level of customer satisfaction

Work with project engineers to prepare Post Incident Reports when required to customers.

Identify problems/issues and provide recommendations and/or solutions.

Provide customers with regular updates.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Technical Skills

Across the board intermediate knowledge of various technologies including but not limited to:

Migration projects involving Microsoft Windows Server, Active Directory & Microsoft Exchange

Setup of and migration to Microsoft 365 including Exchange Online, SharePoint, Teams, Intune, Azure Identity Protection, DLP, Information Protection

Setup of and migration to Microsoft Azure including IaaS, SaaS, PaaS

Investigating and confirming the “latest and greatest” features of the Azure cloud platform and ensuring that best practices are followed by project engineers when deploying solutions

Network setups, upgrades and migration concepts including MPLS, SD-WAN, routers/firewalls/switches configuration and upgrades, VLANs, Dynamics routing (BGP/OSPF), PE/CPE, network monitoring and management best practices

Knowledge of security best practices (network/identity) and knowledge of Sophos, Palo Alto, Meraki, CheckPoint firewalls and range of products

Knowledge of Backup Technologies such as VEEAM, Azure Backup and Site Recovery, ArcServe, ShadowProtect

Virtualization: VMware, Hyper-V

Knowledge of data centre operations as required for projects

Microsoft Windows 10

Microsoft Office including Word, Excel, Visio, Project

Understand LAN/WAN concepts, Layer 2/Layer 3 LAN, DNS, DHCP, Domain Controllers, RDS, File Servers, IIS, SQL.

Understand Wireless Network Configuration/Upgrades and deployment best practices

Delivering infrastructure projects autonomously and/or within a team (Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, 365 Migrations)

Understanding of Physical Networking Concepts – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling and patch panels/comms racks,

Toolsets – Datto RMM, Autotask, IT Glue, Lionguard

Soft Skills

Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

Commerciality: ability to apply knowledge in a practical, commercial manner.

Teamwork: willingness to assist and support others as required and get on with team members.

Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

Professional approach.

Ability to work under pressure.

Organisational and time management skills.

Excellent attention to detail.

Confident manner.

Positive approach to change.

Experience

10+ Years

Education/Qualification

Bachelors / Masters in IT, Science, etc

Certification, if required – kindly mentioned

PRINCE2 Practitioner

ITIL Foundations

Microsoft Azure Fundamentals

Microsoft 365 Fundamentals

Location

Vadodara