Minimum of 4+ years’ experience in Technical Support (Network Engineering) and relevant troubleshooting working with the following:
Wired (Switching/Routing) – Definite requirement.
IP & 802.1x Network security – Preferred.
Associate degree or Technical Certification in Information systems and System/network troubleshooting or 3 years directly related career experience.
CCNA certification is required.
Knowledge of TCP/IP, OSI model, Cisco IOS, Intermediate to Advanced Switching and Routing knowledge, Network trace analysis, 802.11 IEEE standards is required.
Good knowledge on the following protocols:
L1 & Switching (VLANs, STP, LACP, etc.)
Routing (VRRP, Static Routing, OSPF, BGP, etc.)
Network protocols (IGMP Snooping, DHCP, SNMP, etc.)
Good Understanding and working experience on 802.1x authentication and Radius packet flows.
Excellent communications skills, oral, written and listening.
Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone.
More than three years of technical support role would be a plus.
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme’s website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
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