EY Looking for Supplier Relationship Manager – IT Professional Services at Bengaluru, Karnataka Full Time

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job title:
Would you like to work for a global leader in Assurance, Tax, Transaction and Consulting Services with over 300,000 people around the world? Would you like to be part of a global Supply Chain Services team that employs innovation and technology to disrupt the status quo and generate business value? Would you like to play a role in building a better working world every day? If so, you will want to read this.

About Supply Chain Services (SCS)

Supply Chain Services (SCS) teams serve as subject matter resources, leveraging our expertise, know-how and passion to help EY win in the market. We are connected, proactive and bring insights to support EY’s efforts to achieve our NextWave ambitions and build a better working world.

While many Supply Chain organizations focus solely on delivering quantitative value, we believe that value delivery comes in many different forms. Not only do we focus on cost reduction, cost avoidance and tracking foregone savings, all which amount to our quantitative value, we equally focus on delivering client, people, social, and financial brand value.

Across all our teams, we help our clients stay ahead of the curve. We are relentless trendsetters that employ the latest technology to better serve the business, from automating processes to introducing innovative approaches to our sourcing strategies. Other impacts of Supply Chain Services include:

Deliver consistency and quality for business teams, clients, and supplier partners

Enable governance over all our external spend and support business teams to reduce risk

Broker better deals by leveraging scale, expertise, and industry insights

Deliver contract, performance, commercial and relationship governance services to drive quantitative value and brand value for EY

SCS teams and services

Supply Chain Services provide strategic purchasing and business solutions for EY across numerous products and services, with a focus on six areas of expertise:

Procurement & Supplier Ecosystem Services (PSES): Drives greater efficiencies and synergies among two critical spend areas to better deliver market insights, quality services and long-term value for our stakeholders. maximizes the value of our most strategic supplier relationships via a consistent supplier management approach, best practices and supporting technologies. PSES incorporates two specialist streams.

Technology Sourcing concentrates on application and infrastructure software, professional and managed services, application development, hardware, telecommunications, and external content.

Talent and BMC Procurement manages sourcing activities related to the categories of Automotive, Health and Insurance, Human Capital (spanning recruitment and external workforce), Learning and Development, Employee Rewards and Benefits, as well as Brand, Marketing and Communication that includes Media Buying, Digital Marketing and Public Relations.

Travel, Meetings & Events Services: Provides travel solutions that support the mobility of our people, enabling engagement with our clients and internal teams, and enhancing the culture and shared values while minimizing the organization’s total travel costs.

Real Estate and Workplace Services (WPS): Manages occupancy expenses comprised of building rent and operating expenses, interior design, facilities management, construction, office furnishings and the associated amortizations and depreciation.

Business Management Office: Supports key operational strategies across our function, such as our talent, engagement and messaging strategies, business intelligence and reporting, our Source to Pay (S2P) program and management of EY’s Global Procurement Policy.

Environmental Social Governance Services (ESGS): Drives supplier diversity globally for EY by creating a distinctive environment for diverse entrepreneurs to develop innovative solutions and strategies for EY and our clients. In addition, ESGS drives a mindset of sustainability across all our procurement categories and sourcing events to support the EY global sustainability goals.

The opportunity

This is a unique opportunity for someone

To manage a portfolio of Global Technology Professional Services suppliers (Application development and Support). The ecosystem includes about 2,500 resources, delivering from about 10 countries to a range of high-end EY Technology solutions across 100+ project engagements

To provide supplier and contract oversight and identify opportunities to drive value and minimise risk

looking to be part of and being able to adapt to a structured and high performing team that has been constantly evolving in alignment to EY’s purpose of Building a Better Working World

self-motivated, solution orientated and with strong stakeholder management and influencing skills

looking to work with global and diverse Suppliers and EY Stakeholders

strong interpersonal and communications skills

Your key responsibilities

Manage Performance

Encourage and guide Suppliers in excelling ecosystem benchmarks, thought leadership and continuous improvements

Manage Supplier delivery performance working closely with project delivery teams. Supplier service is predominantly agile based project delivery

Manage Supplier demand fulfilment performance

Manage Supplier on alignment to EY’s commercial objective

Support procurement and contract discussions, including defining underpinning contract requirements, performance criteria, milestone plans, commitments, and deliverables

Be able to advise on contracting (commercial models, SLAs, KPIs, location strategy), as required

Manage Contract Obligation tracking and reporting, leveraging on the state-of-the-art contract management tool and SES enablement/PMO team

Manage Finance related obligations and levers including discounts, service credits, earn backs, etc

Manage Relationship

Responsible for overall relationship of assigned Suppliers across EY Technology including management and reporting on Supplier performance

Consolidates, monitors, and measures overall performance of the Suppliers across the entire Supplier relationship through definition and execution of process for evaluating the Supplier(s) against planned measures

Chairs monthly and quarterly governance meetings with Suppliers, Business/EY program directors, EY sponsors, procurement team and other key stakeholders to proactively understand and track Supplier performance at each engagement level

Run Customer Satisfaction surveys, process results and drive methodological performance reporting and improvements

Manages escalations and issues with suppliers and internal stakeholders. Instigate and ensure the execution of improvement and Get to Green plans

Support in the maturity of the strategic Supplier Management vision, charter, objectives, program, and value metrics

Publish monthly relationship scorecard based on feedback from a wide customer base across multiple key projects and engagements across various technology towers and service lines within EY

Determine SMART key performance indicators representative of the overall status of the supplier relationship

Enable Suppliers

Accountable for integration of the Supplier(s) into EY processes and support dependencies between other organizations/Suppliers

Collaborate with wider operational support functions across Technology, Finance, SCS and PSES enablement function

Skills and attributes for success

Problem solving skills

Strong relationship skills

Strong commercial acumen

Excellent written and verbal communication skills

Excellent reliability and accountability

Excellent business and IT industry awareness

Experience working in a multicultural global environment

Experience working and manging in a global virtual team construct

Embraces change at pace

To qualify for the role, you must have

IT Supplier Relationship Manager/ Vendor Manager experience

Exposure to managing projects, programs, and full awareness of project methodologies

Awareness of project management systems, tools, and quality management system

Experience in Methodological Performance Management and driving continuous improvements

Strong Commercial awareness including commercial models, SLAs, KPIs, earn backs, multipliers, ratchets etc (project delivery related)

Strong Contract risk management and to work with internal teams to craft tactics and strategies for risk mitigation

Ideally, you’ll also have

Experience of managing large ($10m+), long term contractual relationships

Understanding of supplier management

Awareness of Enterprise quality management system, metrics will be an advantage

Experience in IT Supplier management of Annuity / Managed services contract

What we look for

Client centricity

Identify opportunities for challenging status-quo

Strong methodical, detailed, and quality approach

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.