FactSuite Looking for Service Delivery Executive at Bengaluru, Karnataka, India Full Time

JOB SUMMARY: We are looking for a dedicated service delivery executive to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery executive may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The position will be responsible for the efficient management of the Operations team, to manage it as a viable profit center with a customer base that adds value to the business vertical.

ROLES & RESPONSIBILITIES: 

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.

PREREQUISITES FOR THE ROLE: –

• A bachelor’s degree in any field.
• Experience in quality assurance/checks, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail

Remuneration Offered: 15,000 to 16,000 per month

LOCATION: Bangalore (Remote)

Why Join us?

Work from Anywhere!

FactSuite is an authentication, verification, and evaluation service brand providing services pan India & internationally. In a market with a wide list of service providers, FactSuite is emerging as one of the best verification service brands in the country. FactSuite is a fast-growing company in this space, and we have grown by approx. 60-70% every year.

Join us and find mentors, friends, and co-workers for life.