FE fundinfo is a global leader in investment fund data and technology. We take pride in fostering an environment where our teams can bring their best selves to work and operate in a welcoming, stimulating, and inclusive culture. We are proud of our vast, diverse, and highly skilled team, and we are always looking for talented people who want to grow with us.
About the role (Key Responsibilities)
Demonstrate leadership abilities. Should have minimum three years of experience in leading a team of at least five individuals.
Managing users and vendors and serving as the project lead for small to medium-sized projects.
Audit Management Experience
Effective interpersonal skills required to handle a wide range of parties, including users, top management, IT teams, project teams, and suppliers.
Application support & MS Windows environment experience.
To provide technical mentoring and support for members of the team
Purchase and vendor negotiation and completion of the Hardware procurement cycle
Strong understanding of IT Security protocols, processes, policies and standards
Able to motivate and groom the team to deliver and meet the SLAs on a consistent basis.
Resolves service tickets on time and in accordance with Service Level Agreements, as well as ticket triage and monitoring the ticket queue.
Establishing a shift roster and managing shifts with the necessary workforce during business hours
Reviewing the trend of support cases connected to endpoints, deployment, and areas to identify any areas of concern, proposing, and implementing improvement measures.
Participate in the recruitment process by identifying skilled individuals and onboarding them.
Hardware and software asset management.
Provide technical services and support users both locally and remotely
Prioritise work according to helpdesk tickets
Build and configure laptops/desktops to required standards (Autopilot/Intune/MDM)
Support and maintain meeting room equipment (Logitech Rally Bar + Tap)
Document maintenance for all computer systems and applications implemented.
Ad hoc project work as required.
Performing software and operating system upgrades, ensuring system licensing is applied correctly.
Creating application packages in Intune for deployment to endpoint devices
Hardware refreshes as required.
Requirements
Essential skills and experience
3+ years of experience of Microsoft Windows 10
3+ years of experience of Office 365 Products
3+ years experience of AD servers (User account management, GPO, Print servers, etc)
3+ years experience with helpdesk systems
3+ years experience with ITSM/ITAM tools
Critical thinker with great problem-solving skills
Competency requirements
Office 365
Security & Compliance
Exchange Online
Microsoft Teams & One Drive
SharePoint Online
PowerShell
Microsoft Intune, MDM, MEM
Knowledge in Azure AD,SSO, RDS & Blob storage
Microsoft Defender for Endpoint
Confluence
MDM 100/MDM 101 and ITIL certifications are recommended
Benefits
Professional benefits
Oversee the day-to-day operations of the desktop support team, ensuring that issues are resolved in a timely and efficient manner.
Develop and implement desktop support policies, procedures, and standards
Manage and mentor desktop support staff, providing guidance, feedback, and training to ensure they meet performance expectations
Plan and prioritize workloads, ensuring that team members are meeting their targets and deadlines
Provide technical support to end-users, escalating complex issues as necessary
Liaise with other IT teams to ensure that desktop support services are integrated with other systems and processes
Manage relationships with third-party vendors, ensuring that service level agreements are met
Identify opportunities to improve desktop support processes and systems and make recommendations to senior management
Develop and manage the desktop support budget, ensuring that costs are controlled within agreed limits
Leave, Personal & Family Benefits
Best in Market Shift allowances
Doorstep A/C transportation pick up and drop services
Green office environment with personal spaces, recreation and meditation rooms integrated with advanced technology for collaboration and engagement with teams across global locations
Medical Insurance cover
Annual health check up sponsored by the company
HDFC Happay pre-paid card, which you can use at restaurants, online food apps, grocery apps, etc.
As part of our global team you will:
Have full LinkedIn Learning access
Join a sustainable business that cares for the environment and our communities
Have opportunities to give back to local communities through volunteer days
Discover options to join and lead diversity and inclusion initiatives
Be invited to office social events and sport activities
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