Febno Technologies Looking for Technical Support Trainee at Calicut, Kerala Full Time

Job Description

We are looking for 0 to 1 year experienced technically skilled candidates with excellent interpersonal skills for the technical support trainee position.

Responsibilities

– Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.

– Track and monitor all support cases to ensure timely resolution and follow-up.

– Clearly identify, document, and find solutions for customer issues and product problems.

– Identify hardware and software solutions.

– Providing timely and accurate customer feedback.

– Managing multiple cases at one time.

– Testing and evaluating new technologies.

– Conducting electrical safety checks on equipment’s.

– Properly escalate unresolved issues to appropriate internal teams.

– Ensure all issues are properly logged

Requirements

– Proficiency in Windows/Linux/Mac OS.

– Experience with remote desktop applications and help desk software.

– Attention to detail and good problem-solving skills.

– Excellent interpersonal skills.

– Good written and verbal communication.

– Good understanding of computer systems, mobile devices and other tech products.

Job Type – Full time

Job Type: Regular / Permanent

Schedule:

Speak with the employer
+91 9100000000