Job Summary
This role is part of the Change Management team primary responsible for managing the lifecycle of all changes and ensuring changes are made efficiently, with minimum risk and disruption to our internal and external customers.
The change manager will convene and chair the change advisory board (CAB) and review emergency changes (ECRs), ensuring the information presented is complete and provides the information needed to make informed decisions about the changes, prioritizing and approving them, or rejecting them.
Job Description
Responsibilities include:
Oversee and champion change requests, through controlled promotion processes or documented support procedures.
Ensure all changes, whether hardware, operating system, configuration, or software in nature, are appropriately controlled and delivered effectively in a manner that avoids business disruption.
Oversee the day-to-day execution of change management processes and policies and manage change advisory board (CAB) functions.
Conduct failed change reviews in the failed change board (FCB)
Provide leadership, coaching, mentoring, support, and guidance on change management processes.
Continuous improvement of change management processes.
Maintain all change documentation (policies, procedures, templates, training, etc.)
Work with other functional areas to understand new requirements and identify how change management is impacted or can support.
Collect and provide information as required for audit activities.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
Lending — 3/4 of US mortgages are approved using the FICO Score.
Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at www.fico.com/Careers
FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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