Candidate should be VMWARE Certified.

Service Coverage: 6 days * 12 Hours

Resource should have knowledge on VCenter, VRA, VRO, Horizon, NSX with work experience on VDI Horizon and VCenter , ESXi in VCF environment

Resource should have good communication skills and knowledge on ITIL service process

Below will be the job description of the resources

Ensure vCF and its underlying component is running with 100% uptime on daily basis.

Daily basis health check on all the virtualisation cluster especially all the Hosts and VM objects in vCenter. Take the action in addressing all the alarm’s and keep vCenter running with 100% up time.

Daily basis check on vCenter plug-ins and vRealize Suite functionality to ensure the system is running with defined configuration.

Monitor all the underlying Hardware infrastructure especially device alarms, faulty memory module, power supply etc. issues and report to OEM for further course of action.

Monitor the VMware Horizon Infra from various cluster and ensure cluster is running with acceptable threshold, the important KPI’s are Memory, CPU, Disk, Network (available vs used).

Heterogeneous cluster is running at optimum resource usage level. In other words, is the load properly distributed, resource crunch (if any), leadership attention for resource planning etc.

Periodic check for Firmware updates on Host hardware as per OEM announcement and plan for upgrade.

Periodic check for VMware components e.g. vCenter, vRA, VRO, Horizon, NSX as per OEM announcement and plan for upgrade.

Raise the support case with Vendor for any issue which is impossible to resolve from onsite capability.

Handling of helpdesk ticket associated with VM’s, VDI’s and other virtualization tickets.

Handling of VDI provisioning service request, similarly resource recovery without fail.

Job Type: Full-time

Salary: ₹400,000.00 – ₹1,500,000.00 per year

Schedule:

Language:

Fidelis Corporate Solutions pvt Ltd Looking for VMware VDI Technical Support at Bengaluru, Karnataka Full Time

Log In