The Purpose of This Role
As a Team Lead for Fidelity’s Data Solutions team, you will be responsible for leading the design, development, implementation and maintenance of Asset and configuration management or Service Management in ServiceNow, leading the investigation of critical asset management / discovery related incidents and problem remediation, and guide the team in overall management of the Fidelity assets. You will be a key leader in Enterprise Infrastructure and will collaborate with technology leaders and business leaders across Fidelity.
The Value You Deliver
As a member of the Enterprise Infrastructure – Foundational Tools organization, you will play a critical role in ideating, designing, and implementing the entire lifecycle of Asset and configuration management or Service Management in ServiceNow.
Key Responsibilities
Responsible for deliverables from the team including development of wizards and workflows in ServiceNow, customization of the data model in ServiceNow, development of the integrations to other applications in ServiceNow using Webservices ( REST / SOAP) and database integration.
Responsible for strategy and roadmap for ITAM/Enterprise Discovery space
Taking the business requirements coupled with existing architecture to set a technical vision for features and major components and clearly articulating the evolutionary steps to achieve it
Assessing and researching current implementations of the platform and determining the course of action required to elevate the platform to meet organization needs.
Setting, communicating, and reinforcing technical standards. Providing leadership for junior and senior engineers alike, by understanding how to leverage and enhance their current skills
Collaborating with peers and management on process improvement ideas, policy and procedure enhancements, and opportunities to improve our customer’s service experience.
The Skills that are Key to this role
Extensive experience in Java, Javascript, Restful API, UI customization, workflow development and Scripting in ServiceNow or equivalent platforms
Strong IT Asset Management module knowledge and experience in implementing asset management at enterprise scale.
Strong understanding of ITIL framework, Configuration Management Database (CMDB), Service and Configuration Management (SACM)
Prior experience managing a high performing, global organization
Exposure to cloud computing
The Skills that are nice to have for this role
You have a desire and aptitude for learning new technologies
Agile environment work experience preferred
Deep understanding of the enterprise software development process including analysis, design, coding, system and user testing
Ability to participate and contribute in critical design and implementation discussions
Knowledge of Git stash, Jenkins, JIRA, Eclipse, DevOps process
ITIL certification will be an added advantage
Knowledge of Enterprise Discovery processes/tools
How Your Work Impacts the Organization
Improve stability, increase availability, and enhance customer and stakeholder satisfaction
The Expertise We’re Looking For
Bachelor’s Degree in Computer Science or similar field
12+ years’ experience in IT across a broad range of technologies, with 5+ years specific experience in working in the IT asset management/IT Service Management domain
An understanding and experience of the JavaScript and Web services, UI customization and workflow development in ServiceNow
Directly interacting with technology business partners and managing expectations
Ability to effectively work in a global team environment characterized by rapid change and high availability targets (24×7 operations and support)
Direction and oversight for high performing engineering team
Product ownership experience, including strategic prioritization decisions
Experience in implementing and supporting enterprise products and solutions
Ability to manage multiple initiatives simultaneously
Organizational and planning skills in a 24×7 environment
Good co-ordination and delegation skills
Good communication and presentation skills
Architectural-level understanding of IT infrastructure and applications
Exposure to DevOps and Agile practices
Soft skills required: Organizational agility, communications, influencing, time management, contextual awareness and ability to work under pressure.
Location: Bangalore – Manyata/EGL / Chennai
Shift timings: 11:00 am – 8:00pm
Certifications:
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.
Fidelity Investments is an equal opportunity employer.
About VENHAN: VENHAN is a new-age ‘Agile and Lean Product Engineering’ firm that empowers businesses to be fast and fail-proof...
Apply For This JobJob Title: US IT Recruiter (All Streams) Experience Level: 2 to 10 Years No of Positions: 5 Job Location: Hyderabad/...
Apply For This JobJob Title: Field Network Engineer (Switch, Wi-Fi, Routers Installation and Implementation Engineer) (Bangalore) Job Summary: We are seeking a skilled...
Apply For This JobDuties/Responsibilities: Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. Able to Manage On-site Developers...
Apply For This JobJob Title: Risk Advisory| A&IC- IT & Specialized Assurance | Associate Director_Thane CEC Job requisition ID :: 41378 Date: Aug...
Apply For This JobExecutive – IT Support Job Description § IT Support at store level including software and hardware § Installing and configuring...
Apply For This Job