This role is fully remote and will require working remotely with other team members.
About the Product & Company
FileCloud is the fastest-growing Enterprise File Share and Sync (EFSS) solution in the industry, with over one million users worldwide. Our products are used by many global 2000 and Fortune 500 companies and world-leading public sector organizations.
FileCloud recently closed a $30 million Series A investment led by Savant Growth to address the growing demand for enterprise security, compliance, and workflow automation. We are currently expanding our team as we grow and improve FileCloud.
Responsibilities:
Assist customers with installation and configuration of FileCloud Enterprise software on a variety of hardware including high availability Linux clusters, high speed storage systems, windows servers
Answer technical questions about software installation, deployment and usage scenarios
Work directly with customers to troubleshoot, diagnose and resolve technical issues with FileCloud’s software
Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
Add and improve technical documentation
Required Qualifications:
Strong experience with Linux Administration and troubleshooting is required
Knowledge of different Linux distros including Ubuntu, Red Hat is a plus
Good written and verbal communication skills
Self-starter, highly motivated and works with little or no supervision
Genuinely passionate in helping others, takes ownership and pride in their job
We Offer:
Become a part of a team of passionate, committed individuals dedicated to building a world-class product and personal growth
A competitive salary with an annual bonus
Full-time, fully remote work with flexible working hours
30 days paid time off which increases by a further 5 days after 5 years of service
1 extra day off on your birthday or on an alternative day if your birthday falls outside a normal working day
Reimbursement of hardware, monthly internet connection cost, and weekly lunch
Company meet-ups in places around the world
Job Type: Full-time. Compensation is based on experience.
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