Roles & Responsibilities
Job Title: Analyst I (Non-ERP) – India
Reports To: Manager
FLSA Job Status: Exempt
Basic Job Functions: Provides functional support for First Solar’s business productivity and collaboration systems, workflow solutions, non-ERP reporting, and non-ERP business applications, adhering to support SLA’s and creating/update the support knowledge base when needed. Provides implementation services for approved system changes. Builds appropriate and effective business relationships.
Experience:
No minimum work experience required
Education:
Bachelor’s degree or equivalent work experience
Required Skills:
Knowledge of one or more of the following is strongly preferred: Microsoft SharePoint, O365, workflow tools (such as K2 or PowerApps), document management processes, and reporting tools (such as Tableau or Power BI)
Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
Demonstrated ability to communicate status effectively to all stakeholders
Experience in documenting processes, specifications and work instructions
Experience in working in 24/7 manufacturing a plus
Proven interpersonal skills
Ability to train users
Strong written and verbal English skills
Should be able to handle support escalations to meet the documented business needs
Ability to travel abroard occasionally as needed for projects
Familiarity with US Sarbanes-Oxley Act requirements
Basic proficiency in MS Office products
Working knowledge of ServiceNow, Remedy, Track-It, or other incident management solution
Essential Functions & Responsibilities
Primary Responsibilities:
Handle support and change request work to meet the documented business needs of our internal customers.
Manage small projects, system enhancement or tasks from conception to implementation using a mix of internal, external and off-shore resources
Document business processes, conduct business requirements sessions and write detailed functional specifications for developers
Create training materials and train users
Communicate status effectively to all stakeholders in-person, on the phone and via e-mail.
Key Competencies:
Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations.
Defines scope and business priorities for small-scale changes and may assist in larger scale scoping exercises. Elicits and discovers requirements from operational management and other stakeholders. Selects appropriate techniques for the elicitation of detailed requirements taking into account the nature of the required changes, established practice and the characteristics and culture of those providing the requirements. Specifies and documents business requirements as directed, ensuring traceability back to source. Analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to priorities requirements.
Specifies and develops test scenarios to test that new/updated processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and analyses test results, and report any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions.
Defines test conditions for given requirements. Designs test cases and creates test scripts and supporting data, working to the specifications provided. Interprets, executes and records test cases in accordance with project test plans. Analyses and reports test activities and results. Identifies and reports issues and risks.
Applies tools and methods to identify the user experience, user’s characteristics and tasks, and the technical, organizational and physical environment in which the product or system will operate.
Assesses, analyses, develops, documents and implements changes based on requests for change.
Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures.
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Please note: potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check, pre-employment drug screen, and any other test that may be required for the role.
Equal Opportunity Employer Statement : First Solar Inc. is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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