FIS Global Business Solutions India Private Limited Hiring For IntelliMatch Support at Pune Full Time

IntelliMatch Support – 2+ Years – Pune – 24/7

About the team:

At FIS we are looking for a Product Support Representative to join the FIS IntelliMatch IT Operations team. The successful candidate will provide application support to our IntelliMatch managed services platform.

What you will be doing:

As a core member of IntelliMatch IT Operations team, you will be supporting the production and non-production environment for hosted clients in the public and private cloud

Day-to-day operations support of FIS’s IntelliMatch applications environment
Expertise in application enhancement requests like setup of import formats, match rules
Expertise in new reconciliation service onboarding activities and good hands on experience on application upgrades
Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
Basic knowledge on windows servers, active directory, SFTP.
Follow-up to ensure the client’s request is serviced in an appropriate and timely manner
Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
Escalate issues to next levels as appropriate
Establish and use tools to manage and address environment issues in a pro-active and timely manner
Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.
Become eventually a subject matter expert for IntelliMatch for the Hosted Customers.
What you bring:

Knowledge and understanding of financial operational and business processes.
Experience in IT Operations role supporting clients on financial applications
Extensive experience of working with IntelliMatch hosted environment
Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud
Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams
What we offer you:

An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on Remote Infrastructure Management space.
Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities FIS is your final career step!