Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Information Technology
Travel Percentage : 0%
Network Analyst – Bangalore/Chennai u2013 3 to 5 years
Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of ourRemote Infrastructure Management Team.Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.
What you will be doing
Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
Follows documented network services processes and procedures u2013 identifies gaps in processes or documentation and suggests improvements.
Monitors, responds and provides resolution for all network problem and incident tickets.
Utilizing case management system (CMS), documents status updates and problem resolutions.
Performs customer service duties and responds to customer requests as defined by management.
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
Troubleshoots network problems and recommends corrective procedures assists with troubleshooting circuit equipment and all other network issues.
Prepares activity reports as requested by management.
Maintains network services documentation related to work area.
Completes network change requests in accordance with service level agreements.
Skill: Routing, Switching, BGP
What you bring:
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Knowledge of network technologies, i.e., routers, switches
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Requires knowledge of basic office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships
Flexibility, versatility, dependability
What we offer you
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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