FIS Global Business Solutions India Private Limited Hiring For Telecommunications Engineer / Telecommunications Engineer at India ,  Full Time

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Science
Travel Percentage : 0%
Telecommunications Engineer / 2 – 3years – Bangalore / Chennai / Pune
What you will be doing:
Cloud Telephony
IVR Support, Java/VXML, troubleshooting
Project Lead
Issue Resolution Coordinator and Lead
Working knowledge of API & Webservice integration
Interpretation and understanding of User Interface Documentation, call flows, connectivity diagrams
Ability to create knowledge management articles for recuring issues
CTI integration IVR/ACD
Report creation/Automation
Creation of Visio call flows, both detailed and high level based off User interface documentation
IVR/Call Centre knowledge of call flows, automation, self service
What you bring:
Experience creating and updating call flow, troubleshooting, process and procedure documentation for Voice Services
Experience with automation of repetitive tasks via IVR (PW resets, ticket updates, etc)
Power BI/Tableau experience to analyze IVR data
Working knowledge/previous experience with Nuance on Demand platform, NICE InContact and/or Nuance Designer Framework, Avaya Aura Experience Portal
Genesys PureCloud / Genesys Cloud / Genesys Cloud CX / Twilio
What we offer you:

• An exciting opportunity be a part ofWorldu2019s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career in Remote infrastructure Management.
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities u2013 FIS is your final career step!

A broad range of professional education and personal development opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass