Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
General Equivalency Diploma
Travel Percentage :
0%
Technical Support Representative – Chennai – 1 to 3 years
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Works under close supervision while learning different aspects of level one support. Recognizes importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily. Demonstrates effective customer service through use of soft skills and troubleshooting skills when dealing with external clients and vendors. Can handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues. Resolves client issues efficiently and effectively by having a good understanding of different systems, applications and support procedures.
What you will be doing:
Provides desk-side assistance in resolving technology support issues.
What you bring:
What we offer you
An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career in Remote infrastructure Management.
Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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