FIS Hiring For Collaboration Services – Technical Specialist GCC at Bengaluru / Bangalore Full Time

• This role requires a high level of skill and experience with Evergreen update management, Windows, O365, Mac, Security patching, Vulnerability management, group policy, security networking for the end user computing environment
• They will own problems, and work between the Engineering BAU teams, Service Delivery, IT Security regional desktop support teams
• Role requires to work in both INDIA and EMEA shifts to cover UK working hours

Key Responsibilities

– Win10 Office 365 Evergreen update management across an Enterprise environment for all EUC platforms (Laptop, PC, VDI)
– Co-ordination with multiple business units to perform testing and sign off
– Develop and implement best of breed vulnerability, security, Evergreen upgrade processes.
– Maintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / Azure
– Ensure vulnerabilities are patched quickly and compliance levels are maintained
– Troubleshoot complex issues related to Windows group policy, MAC policy security patches
– Troubleshoot complex issues with Laptop hardware, drivers and BIOS updates
– Analysis of log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security and desktop support teams where relevant
– Escalate issues to our 3rd party vendors including Microsoft, Apple, Dell, 1E and Devicelock
– Vendor management
– Work closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners and Project Managers to support technology across the Collaboration stack
– Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set
– Adherence to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology
– Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standards
– Own and keep all technical documentation up to date. Closely work with Techhub to provide up to date Knowledge Base support articles and provide scheduled upskilling sessions.
– Manage Product enhancement via Agile processes with Product owner
– Provide Management reporting of end-to-end services via PowerBI
– Ensure the EUC estate meets all Audit requirements.

Experience and Qualifications Required

Technical experience covering the following:
– Advanced macOS and Windows 10/11 troubleshooting skills
– Office 365
– Microsoft Intune
– Enterprise level patching and vulnerability management
– 3+ Years of experience with Microsoft Endpoint Configuration Manager (System Centre Configuration Manager)
– Browser support and Microsoft Edge enterprise mode configuration
– Troubleshooting and optimisation skills in an Enterprise environment
– Advanced understanding of Patch Management and Policy creation/implementation.
– Experience working in a compliance-driven environment.
– Ability to deliver custom solutions (via automation or other products) to address non-standard requirements or provide additional value.
– Strong understanding / experience of the following products/technologies: Remote access technologies and client troubleshooting Pulse VPN, NetScaler, Zscaler Cloud Proxy

Experience with the following is an advantage:

– Enterprise printing
– WAN / LAN technologies and principles, 802.1x
– Strong leadership, communication, and documentation skills
– Service oriented
– A disposition to take responsibility. An ability to work under pressure and to tight deadlines, whilst following standard change control procedures
– Organised with good attention to detail
– Structured and methodical in problem solving
– Strong communication skills and flexible team player
– Flexibility to travel between locations
– Banking or Finance related business experience desirable