FiscalNote Looking for IT Support Engineer, India at Gurgaon, Haryana Full Time

About the Position

FiscalNote is seeking an IT Support Engineer to be part of the team responsible for planning, deployment, and performance of all internal IT infrastructure and systems. You will work across the entire company and focus on empowering our employees to use our various technology tools to their fullest potential. We fundamentally view technology as a universal enabler and want to make sure this position deploys the systems, documentation, training, and communication necessary to ensure that’s a reality.

The position will require working during Eastern Time Zone (UTC 04:00) from 2:00 pm – 10:00 pm IST for the first 3 months of the role, before transitioning to local time in FiscalNote’s Gurugran, India office location.

About the Team

The Corporate IT team is responsible for all FiscalNote employee technology needs. In addition, the team supports our various collaboration platforms, email, identity, and productivity software. As a technology company, we strive to bring in the most modern tools on the market that meet all current security standards while also offering the best possible experience for our employees. We support FiscalNote employees based in the U.S., as well as our various locations around the world.

About You

You are a technical expert. You have excellent communication skills and can problem-solve over the phone, in person, or via email/chat. You have a constant hunger to learn new things quickly and an obsession with automation and continuous IT process improvement. You can multi-task and have a proven track record of working in a fast-paced environment. You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution on the same day.

What To Expect In The Position:
Deploy and image workstations for new and existing employees and continue to support these builds with upgrades and patches, and monitoring for any deviations

Troubleshoot hardware and software issues, responding quickly and efficiently to questions from FiscalNote employees

Investigate common user problems and be able to come up with solutions to prevent future issues from arising

Manage and support a ticketing system

Create training materials and document common troubleshooting steps in the knowledge base

Provide local and remote support to employees as needed

Maintain an inventory of IT related equipment

Be able to manage critical issues outside regular work hours

What Sets You Apart:
2-4 years of experience in a technical support role

Strong troubleshooting skills in macOS and Windows

Experience managing Google Workspace or Office 365 environment

Ability to troubleshoot local network related issues (switches, routers, firewalls, access points, and other devices)

Must outwit printers with eyes closed

Proven ability to juggle competing priorities and work collaboratively

Excellent written and verbal communication skills

#LI-AW1

About FiscalNote

FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.

Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote.

At FiscalNote, we Lead with Values

Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family

FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).

If your background and experience align with the competencies above, we encourage you to apply so that we can review your experience and learn more about how you can add to FiscalNote’s growth and success.

FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age.

Company Benefits

FiscalNote offers medical and accident protection insurance. We also offer 20 days of annual paid leave and observe 12 public holidays.