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Software Developer
Fiserv, Inc. Looking for Professional, Desktop Support at Greater Noida, Uttar Pradesh Full Time
Desktop/Laptop on-site and desk support;
Printer (Local and network) support;
Manage service requests, software installations, new computer setups, upgrades, etc.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows 10- (Desktops and laptops), printers, network, basic LAN/WAN connectivity and others as assigned.
Support and troubleshoot the following application: SQL, Visual Studio, Oracle, VPN, VMware client, Remedy etc.
Backup system support;
Video Conference equipment Support
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Desktop Support escalation processes.
New Hardware allocation and Troubleshooting
Compliance adherence for end points which includes MacAfee, Carbon Black, Blue Coat, Bit locker, Windows updates etc.
Incidents and Service Request closure for all Hardware and software in Service now portal
Initial triage for Network Ports, LAN, and connectivity issues
Malware scanning for ERR Forensic team
O365 support (MS Team, Outlook etc.)
End user support for Video conferencing, Client visits, Town hall arrangements etc.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Printer (Local and network) support;
Manage service requests, software installations, new computer setups, upgrades, etc.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows 10- (Desktops and laptops), printers, network, basic LAN/WAN connectivity and others as assigned.
Support and troubleshoot the following application: SQL, Visual Studio, Oracle, VPN, VMware client, Remedy etc.
Backup system support;
Video Conference equipment Support
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Desktop Support escalation processes.
New Hardware allocation and Troubleshooting
Compliance adherence for end points which includes MacAfee, Carbon Black, Blue Coat, Bit locker, Windows updates etc.
Incidents and Service Request closure for all Hardware and software in Service now portal
Initial triage for Network Ports, LAN, and connectivity issues
Malware scanning for ERR Forensic team
O365 support (MS Team, Outlook etc.)
End user support for Video conferencing, Client visits, Town hall arrangements etc.
Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
