Fiverivers IT Solutions Pvt. Ltd. Looking for Technical Support Engineer at Mohali, Punjab Full Time

What we are looking for

We are looking for experienced IT Support engineer who can maintain computing environment by identifying network requirements; installing upgrades; monitoring network performance.

What you will be doing

As technical support engineers you need to provide customers with IT support via helpdesk software applications, emails, and calls.

Roles and Responsibilities : –

• Help customers through a series of actions, via either phone, email or chat, until resolution

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Properly escalate unresolved issues to appropriate internal teams

• Ensure all issues is properly logged

• Prioritize and manage several open issues at one time

• Document solutions in the form of notes and manuals

• Should be flexible with shifts

• Excellent communication skills both verbal and written

• Good knowledge of network, Windows

• Server/workstation Operating Systems, Printer and Scanner Installation and AD management

• 2 to 3 years of experience in L1-Helpdesk / L1- Remote support

• Proven work experience as a L1 Technical

• Support Engineer or IT Helpdesk Technician or similar role

• Experience in Zendesk ticketing tool or any other service management tool

• Good knowledge of current network hardware, protocols, and standards

• Certifications in mainstream vendor technologies desired (eg: MCITP)

• Working knowledge of Outlook configuration and Adobe application management

• Basic knowledge on BitLocker management

• Basic experience in Microsoft Endpoint Configuration Management.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 1 year (Preferred)