Flex Looking for Learning Programs & System Administrator at Remote Full Time

Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people’s lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Learning Programs & Systems Administrator located in India(Remote).

In this role, you will provide end-to-end learning administrative and backend operations support for leadership programs roll out.

What a typical day looks like:
Support the day-to-day operational tasks such as responding to learner questions/ resolving learning systems or process-related issues.

Manage global leadership programs course catalog, offerings, enrollment, drop and waitlist.

Create and publish Learning Calendar for global learning programs.

Using our learning management system (LMS), manage enrollments and attendance for facilitated learning sessions.

Build, launch, and compile learning surveys.

Identify problems and root causes, taking a consultative approach to assist the stakeholders with a resolution.

Develop smart and creative L&D communications (Invitations, Reminders, Pre-work) and materials in support of Learning initiatives

Partner with vendors to schedule and coordinate programs

Handle LMS program related data entry like roster upload, attendance and mark completion

Interact and engage with learners, learning facilitator, talent partners and HR business partners.

Able to resolve tickets in a timely manner.

Able to maintain confidentiality when working with sensitive data.

Ability to compile reports and dashboards.

Procure to Pay Process – Master Service Agreement, Statement of Work, Shopping Cart and Purchase Order

Expense report validation and recharge report related to Learning programs

Create and maintain Standard Operating Procedures for all processes

Identify problems and root causes, taking a consultative approach to assist the stakeholders with a resolution.

Support in the 5:00 PM to 2:00 AM shift on a regular basis and willingness to work in flexible shifts based on business needs.

The experience we’re looking to add to our team:
Graduate or post-graduate in any stream

A minimum of 5 + years of meaningful learning ops and program administration experience

Outstanding written and verbal communication skills

Demonstrable experience and success in interacting with customers on a regular basis

Customer focus – proactively finds ways to exceed customer needs

A results-driven and out-of-the-box thinker adept at multi-tasking in a fast-paced environment

Able to engage, influence and work closely with diverse stakeholders.

Tools: MS Office, Outlook, etc.

Analytical – identifies root causes, corrective and preventative actions

Logical, problem solving, troubleshooting skills

Strong attention to detail, ability to multi-task and work independently as well as in a team environment

Reporting and analytical skills

Experience with Workday Learning LMS and/or Degreed LXP or any other learning platforms.

What you’ll receive for the great work you provide:
Health Insurance

PTO

AG05

Job Category

Human Resources

Required Skills:
Optional Skills:
Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).