Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.
At Flexera SRE is responsible for the reliability of our SaaS offerings. This team works with product development to define our Service Level Objectives and performs the work required to ensure we meet those SLOs. These teams employ agile and lean principles in a culture of constant learning and improving.
As an Incident, Problem and Service Level Manager, you will be responsible for driving the Incident and Problem management processes, in addition to developing and maintaining the major incident process and incident prevention process.
You will also be responsible for driving SLA/SLO creation and associated documentation, as well as the monitoring and reporting of service level adherence with the Flexera Product Suite.
Responsibilities
Minimum Qualifications
Critical Skills / Competencies
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
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