Flexera Software, Inc. Looking for Technical Support Engineer at Bengaluru, Karnataka Full Time

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.

Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.

Flexera is seeking a Technical Support Engineer with a love of problem-solving to join the Technical Support Department in Bangalore. The position includes support for our Software Composition Analysis solution.
Software Composition Analysis is the leader in identification and management of Open Source Software (OSS). Our products and services empower enterprises, organizations, legal and security teams to take control of and manage their use of Open Source and third-party components while reducing the risk of license violations and software vulnerabilities.

Responsibilities /_ Qualifications: _

• Create and update support cases/service requests
• Provide support assistance on specific Flexera Software products
• Provide assistance on medium to high level complexity support inquiries, including escalations
• Provide timely responses and regular updates on support cases
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
• Properly document support inquiries into the CRM system
• Provide assistance to other team members
• Work/collaborate closely with Engineering/PM/Sales to facilitate customer success
• Proactively keep management informed of critical customer issues/concerns

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Qualifications, Education and Experience: _
Required:

• Bachelor degree in Computer Science or 4+ years equivalent work experience
• Programming experience in C/C++
• Database experience/familiarity in SQL and/or Oracle
• Familiarity with Windows and Linux (or other UNIX-based operating systems) and related software
• Strong customer orientation and dedication
• Good communication and interpersonal skills (works well individually and as part of a team)
• Fluent in verbal and written English
• Ability to manage multiple tasks
• Enjoys problem solving and approaches them analytically and methodically
• Eagerness to learn new technologies/skills
• The ability to replicate a customer issue in-house after provided the proper training and equipment

Desired:

• Programming experience in C# .NET and/or Java
• Database Administration experience in SQL and/or Oracle
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
• Familiarity with developer software tools
• Good Windows administration skills
• Good Linux administration skills
• Good Mac OS X administration skills
• Salesforce Experience
• Understanding of Flexera Software products

Reimagining the way Software is Bought, Sold, Managed and Secured

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing [email protected]
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Job Type: Full-time