Champions the upgrade of new and existing telecom equipment, hardware, and software
Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner
Maintains data, voice, and video network hardware and systems
Conducts research aimed at isolating, analyzing and resolving error
Evaluates and updates older networks as required in accordance with specified plans
Provides escalated Tier-2 and Tier-3 technical support on voice, data, or video networks
Responds to technical questions; recommends and Implements approved course of action
Get network applications installed on network servers or voice equipment
Prepares data or voice network drawings and diagrams to document and assist in communicating current operational status of networks
Performs data or voice network configurations and configuration changes of various voice or data equipment to enhance performance
Designs, implements, and provides support for the company’s voice network technologies, including PBX, Call Center/ UCCX, voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and international standards and procedures
Installs version control and backups for all voice networking equipment
Monitors systems for required capacity planning and performance adjustments as necessary and acts upon findings
Monitors the company’s landscape for potential network or server vulnerabilities
Ensures the company operates at a supported level of code for all voice equipment, including Cisco, Avaya, and call center
Documents recovery for semiannual testing of network disaster recovery of the telecom environment at offsite facility
Sets up new international locations and integrates them into core system.