Handle queries from employees on pay stubs/pay checks, direct deposit, leaves, deductions, overtime and shift premium, base pay reduction, W2 copies etc., within defined timelines and with etiquette.
Deep dive analysis for queries and provide complete resolution, whenever it requires coordination with other functional/operating teams, to resolve the concern.
Grant access to Supervisors to specific departments in the time-modules IM1NE & reset passwords if needed
Identify process improvement opportunities – both from process & system perspective and work with the people leader to implement the same within a defined timeline.
Metrics reporting – daily/weekly/monthly & publish the same to management as needed.
Auto req ID
64880BR
Entity/Organization
FGBS- Ford Global Business Services
Area of professional exposure (technical skills)
1) Experience of handling employee queries through Customer Relations Management tools
2) Excellent communication skills in English (both oral and written)
3) Basic accounting knowledge and ability to understand impact to financials.
Education Qualifications
B.B.A., B.B.M., B.Com., M.Com., MBA
No. of years of experience
3 to 5 years
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