Ford Pro Charging Powered by Electriphi India Looking for L3 Tech Support Engineer at Bengaluru, Karnataka Full Time

Electriphi was founded in 2018 and is headquartered in Palo Alto California. The company provides software solutions with the singular focus of enabling the transition to zero-emission vehicles across heavy, medium, and light-duty fleets in public as well as private segments.

Electriphi was acquired in June of 2021 by Ford Motor Company and now operates as a wholly owned subsidiary responsible for defining the Go to Market for Ford Pro as it relates to charging. The newly formed Ford Pro Charging is a business unit within Ford Pro that delivers End-to-End solutions for our commercial customers. This includes software, hardware, and the necessary services to design, build and operate commercial charging for Ford and Non-Ford customers alike (along with the things that make Ford great like vehicles, telematics, and financing!).

At Ford Pro Charging we are committed to creating an employee experience that provides interesting and challenging problems to work on in a supportive environment. Our leadership team is passionate about providing opportunities for people to learn and grow, and our entire company is committed to being better every day. 4.7 stars on Glassdoor and 100% of our staff saying they would recommend us to a friend goes to show we are in for the long haul.

Job Description & Qualifications

Electriphi Inc. fully owned subsidiary of FORD develops EV fleet and energy management solutions that save energy costs, increase reliability, and simplifies the transition to electric vehicle fleets. Based in San Francisco, CA our product is deployed with various public and private battery-electric and hybrid fleets

What you will be able to do:
Work with Level 2 and level 1 customer support team in isolating technical issues

Reproduce issues in-house with aim to develop work-arounds and solutions

Provide direction to development team on improving supportability of SaaS service, by suggestions to enhance logging and monitoring as needed

Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code

Provides information by collecting, analyzing, and summarizing development and service issues

Collaborate with distributed team of developers, QA engineers, analysts

Analyze and improve application performance, reliability, availability, scalability

The minimum requirement we seek:
Education: Any Degree with computer background

3+ years of experience in engineering with a demonstrated track record of technical innovation

Hands-on experience with developer daily basis tools such as IDE’s, compilers, debuggers, profilers, version control systems, bug tracking systems, build systems, code coverage and automated testing tools

The ability to work with and within a full-stack server environment to ensure your changes execute effectively

Our preferred requirements:
Passion for Java development and design

Good understanding of Java frameworks including but not limited to Struts, Spring and Spring Boot

Good understanding of JavaScript, jQuery and HTML

Good understanding of database systems and SQL Queries

Experience or strong passion for executing in an agile development environment

Benefits: Feel at Home on Your Workday!

Work Timings: This is currently a remote, full-time (40 hours per week) position, and you can choose your hours. All we ask is that you plan to overlap around ~4 hours per day with the rest of the Electriphi India team because hey, knowing and working with the team is important to break a couple of legs and brace yourself to return to the Bangalore office when we are both feeling safe and secure

Paid Off: The position includes 6 weeks (24 days) of paid time off, plus 10 additional days for local national holidays. You’re also free to take additional time off here and there as needed for any reasonable reason, like of course if you are sick, but also if you need the morning off to take your pet to the vet or need an afternoon off to drive a loved one to the airport, whatever. At the end of the day, all that matters to us is that we’re making progress on what we’re building together — we’re not interested in tracking time

Parental Support: This benefit covers leaves for Maternity (26 calendar weeks of Maternity Leave) & Paternity (14 Days Paternity Leave for male employees in case of birth/adoption)

Internet – Phone Reimbursement: This policy is designed to take care of your spends on your internet/calls

Learn & Grow: Upskilling is the need of the hour! We understand the importance of training our employees to keep them up to the pace of the rapid transformations across all sectors by encouraging them to sharpen their skills in the upcoming technologies. Under this policy, you can enroll yourself for technical or educational courses, the fee for which the company will reimburse based on certain criteria

Group Medical Insurance: You will be enrolled in the existing Medical Insurance Scheme of the company with a cover of Rs.5 Lakhs applicable to Self, Spouse, Parents & Children. The health cover can be increased up to Rs. 20 Lakhs with an additional premium payment from your side

Rejuvenate: Under this policy, you will be able to take your family out for Lunch/Dinner (quarterly per employee) and the HR team will alert the Reporting Manager for the team’s continuous presence in the office for more than 3 weeks and unutilized comp off (if any)

Mobility: Under this policy, If relocation from one state to another is involved, you become eligible for a relocation allowance which will cover a stay for 5 days and travel reimbursement for you and immediate family members (spouse and kids)

Retirement: Flexible PF contribution and leave encashment

Other Benefits: Wellness Programs, Optional Birthday leave, Period Leave, Travel & Accommodation reimbursement during company-hosted off-site sessions