Freshworks Hiring For Senior IT Product Manager at Bengaluru / Bangalore Full Time

Job Description

Overview:

Freshworks is seeking a Senior IT Product Manager – CRM. In this role, you will work
cross-functionally to deliver solutions from conception to launch by connecting the technical
and business worlds.

• You will work with business stakeholders to define, manage, implement, and optimise business applications.
• You can break down complex problems into small or large projects, manage and deliver the projects working with business systems and technical teams

Your Responsibility:

• Work with business to understand business needs/challenges and translate them into requirements, use cases, and projects
• Lead cross-functional teams to define a schedule, requirements, resource plans, integration plans, and deliver end to end solutions
• Proactively identify/address potential setbacks
• Work with software engineering and business applications team to deliver SW solutions/features in a fast-paced environment
• Maintain the team’s focus on strategy and goal-oriented results when tackling complex problems
• Communicate program status, risks, and mitigation plans to executive leadership
• Ensure project documents are complete, current, and available for review by all parts of the organization following the PMO methodology
• Collaborate across teams such as Business applications, Engineering, QA, Sales, Presales, Product, Billing, Revenue recognition, and support teams by creating alignment. Manage stakeholder needs and expectations
• Define success metrics and monitor them
• Develop and maintain process flows and standard operating procedures

Qualifications

• 9+ years of experience in Product, Project Management, leading small to large CRM implementations
• Good understanding of Accounts, Leads, contacts, opportunity management, CPQ and Lead to Order business process is highly desirable
• You think in terms of process/process flows and not the configuration of applications
• Effective communication and collaboration skills with all levels of management
• Group facilitation skills
• Ability to apply independent and sound business judgment to solve complex issues
• Understanding of the Agile, Waterfall, and Hybrid development methodologies
• Ability to document, actively manage, and communicate project plans through dashboards, metrics, and presentations
• Methodical approach to managing and troubleshooting complex problems
• Proven experience achieving results in a cross-functional DevOps environment
• Analytical and technical aptitude with the ability to solve complex problems
• Ability to operate in a highly ambiguous and fast paced environment
• Strong written and oral communication skills
• Big 4 consulting experience is Plus – at or below manager level

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.