Frogsplash Technology Looking for Technical Support Engineer at Kolkata, West Bengal Full Time

JOB PROFILE

TITLE: Support Specialist

DEPARTMENT: Technical Support Department

OFFICE ADDRESS: 5BC, Electronic Centre. 1/1A, Biplabi Anukul Chandra Street. Kolkata 700072

LOCATION: Work From Home

PURPOSE OF THE ROLE: We are looking for Support Specialist who can provide excellent customer services and experience in technical support.

Support Specialist has the responsibility to give first-level technical response for the customer or partner problems, to support partners or subcontractors for onsite installations, to install and configure customer solutions, and to ensure high customer satisfaction through prompt responses and continuous updates.

PRINCIPLE RESPONSIBILITIES AND ROLES:

• Providing first-level technical support to V-Count customers for V-Count solutions,

• Performing pre-installation site check with customers or partners as preparation for installations,
• Assisting subcontractors or partners onsite technicians remotely for physical network installation, device mounting, and configuration,

• Starting device accuracy tests and reporting results until the device accuracy rate is at expected levels,

• Escalating issues to Technical Experts team for assistance and prepare an action plan,

• Creating flawless reports for activities carried out,
• Maintaining a positive attitude and delivering excellent customer service,
• Strive to exceed customer expectations and deliver consistent customer satisfaction.

QUALIFICATIONS:

• Bachelor’s degree from IT-related department,
• At least 2 years experience in the IT department,
• Intermediate TCP/IP and networking experience,

• Basic Linux experience,
• Experience in CCTV systems or camera-based solutions is a must,
• Fluency in English is a must,
• Preferably second language is a plus,
• Flexibility for working hours due to clients from different time zones,

• Strong communication skills and being an extravert,
• Team player with good problem solving and communication skills,
• Diligent and solution-oriented,

EXPERIENCE: Minimum 2 years of experience in IT

SKILLS AND COMPETENCIES / LEVELS

• Proficient in MS PowerPoint, MS Excel
• Good oral and written communication skills
• Effective problem identification and solution skills
• Fluent in written and spoken English

Job Types: Full-time, Regular / Permanent

Salary: ₹150,000.00 – ₹174,000.00 per year

Schedule:

Supplemental Pay:

Education:

Experience:

• total work: 2 years (Required)