PRIMARY ROLE/PURPOSE:
The IT Manager assumes management responsibilities related to all areas of the School’s ICT infrastructure and consequently plays an important role in the selection, implementation and management of information technologies to achieve the School’s ICT Strategic Plan.
RELATIONSHIPS AND AUTHORITY
The IT Manager will be responsible for the supervision and workloads of employees within the IT Services Department. The IT Manager will liaise closely with the “Head of eLearning & Curriculum Leader IT” and external partners. Employees at this level manage autonomously and provide advice to relevant stakeholders in line with the School’s Strategic Plan and Vision. The position is responsible to the Head of eLearning & Curriculum Leader IT.
The direct reports to this position are:
IT Systems Administrators
IT Support Officers
KEY ACCOUNTABILITIES:
The role is responsible for overseeing the IT Services Department including, but not limited to, the following:
Respond optimistically and strategically to the changing ICT educational sector by providing advice to the Head of eLearning & Curriculum Leader IT for ICT infrastructure improvement;
Contribute to the School’s ICT strategy group Digital;
Investigate and implement hardware, software and ICT infrastructure, in consultation with the Head of eLearning & Curriculum Leader IT, that is sustainable and responsive to the needs of the School community and in line with the School’s ICT Strategic Plan;
Devise, document and maintain ICT policies and procedures that ensure operational (business) continuity and compliance with relevant requirements;
Manage and optimise administrative systems – School information (TAS, TrackOne, Web portals and Integrum), domain services (Active Directory and Azure) including SSO, security, printers, backup, analytics, communication and business systems (O365);
Sustain a 1:1 technology program of managed endpoints for staff and middle and senior school students and a technology program that meets the needs of staff and students in Junior school;
Implement and manage the School’s ICT infrastructure and systems within approved budget and resource allocations;
Lead an environment in which high quality services are delivered to staff, students, parents and volunteers of the School;
Manage the appointment and relationship of strategic partnerships with ICT hardware, software and service vendors;
Co-ordinate security and risk management for information managed by, and on behalf of, the School; Apply a management framework to IT Services projects;
Supervise IT Service Centre staff and their ongoing schedule of work;
Be an exemplary professional role model for staff and students;
Maintain a leadership position in ICT activities in the sector;
Initiate and access appropriate professional development for the IT Services team; Communicate with staff, students and parents on any ICT queries that need to be addressed.
The IT Manager is responsible for the following administrative tasks, but not limited to:
Develop and present budgetary needs and expenses of the IT Services department to the Head of eLearning & Curriculum Leader IT;
Manage the allocation and monitoring of ICT resources and prepare appropriate timely reports;
Manage third party vendors to organise warranty and repairs of ICT equipment, negotiating resolutions where appropriate;
Undertake high level planning and/or implementation of policies and programs relating to operating systems, storage and networks;
Build and create a professional development environment, enhancing the technical and client facing skills of the IT Services team to achieve strategic goals in line with the Support Staff Appraisal process;
Coach IT Services staff, prioritise work to meet outcomes, monitor workloads, review progress of projects and provide feedback where necessary to staff.
Qualifications
This position requires an employee who has acquired a high level of skills and knowledge in order to provide professional advice in the role and area of expertise;
Appropriate experience in the field;
Possession of IS/IT tertiary qualifications;
Current industry-based certificates that relate to the School’s system is essential.
Job Types: Full-time, Contractual / Temporary
Contract length: 24 months
Salary: ₹12,000.00 – ₹18,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Language:
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