Fugro Looking for IT Service Analyst at Navi Mumbai, Maharashtra Full Time

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Job responsibilities:
End-to-end responsible for all IT service and request resolution.

Record and classify received Incidents and service requests

Applies broad technical knowledge to undertake an immediate effort in order to restore a failed IT Service as quickly as possible

Log all Incident/Service Request details, allocating categorization and prioritization codes

Assists and coaches IT Service Assistants on harder to solve incidents and adds resolution to Knowledgebase for future reference

Keep users informed about their Incidents’ status at agreed intervals

Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

Investigate and diagnose of all Incidents and Service Requests

Verify resolution with users and resolve Incidents in ITSM tool

Determines if an incident needs to be escalated according to priority and severity of the issue.

Escalate Major Incidents to the Incident Coordinator

Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator.

Owns all Incidents and Service Requests throughout the lifecycle

What we offer

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.