Fulcrum Digital Looking for HRIS System Admin/Analyst at Pune, Maharashtra Full Time

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role

To play a key role in providing brilliant technical support and customer service for our users. The core focus of the role is to deliver first class service, advice and technical support to our users and support to the HRIS Team, through the highest standards of integrity, efficiency, knowledge and co-operation primarily on our Cornerstone on Demand (CSOD) platform.

The objective of the role is to provide the interface between our Users and IT in order to ensure that an agreed level of customer satisfaction is achieved and that the service consistently delivered is to the standard required and to ensure the HRIS Suite is maintained at the highest level of functionality and availability.

Skills Required –

ITIL Foundation, or equivalent, experience

Demonstrable experience in a Customer/Technical Support environment

Cornerstone on Demand support experience and understanding

Thirst for further development and learning

Open to cross-skilling on other systems and platforms

Strong communication skills (written/spoken)

Well-organised with attention to detail

Good customer approach/very customer centric

Requirements

Resolving technical incidents logged by colleagues in an efficient, professional and consistent manner.

Providing 2nd level CSOD Incident analysis and support, resolving incidents as appropriate within the specified guidelines.

As a member of the Service Desk 2nd line team, act as a point of technical escalation for the 1st line team.

Taking proactive accountability and ownership of own actions

Taking proactive responsibility for communication during Major Incidents and providing updates as required

Assist with configuration, testing of CSOD suite as requested by Product Owner.

Identifying areas of configuration that can be optimised and making recommendations on Best Practice.

Working cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.

Job Opening ID

RRF_2627

Industry

Technology

City

Pune City

Province

Maharashtra

Country

India

Postal Code

411057