Future Netwings Looking for Helpdesk Executive at Kolkata, West Bengal Full Time

Job Description-

• IT service-desk call handling to Provide first line technical support to IT users.
• Follow the SOP/Processes of IT Service Management
• Creation of Tickets in Ticketing Tool, update the tickets as per resolution or Assign the tickets to other Technical Groups
• Closely monitor the Ticket resolution as per SLA
• Answer queries promptly, professionally and knowledgeably on the phone/email/Chat  Maintain polite, professional attitude to all clients
• Responding to Email queries/issues from end-user
• Several Report Generation and sharing with client/management

Job Types: Full-time, Regular / Permanent

Pay: ₹100,000.00 – ₹200,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9513622218