Application: All the activities related to installation, configuration, patch management, health check etc required in application at DR site
during deployment, normal operation as well as during disaster period has to be carried out by the bidder. Various activities of DR site can be performed remotely from the primary site at Noida however during Mock drill or actual disaster or as and when required by GAIL, bidder shall provide support services from DR. The support team has to monitor the data replication and consistency of the data at DR site in conjunction with the primary site.
o To perform regular backup depending on the schedule defined by GAIL
o Proper labelling and housing of the media for identification and retrieval
o Conduct restoration exercises at pre-defined periodic intervals to check availability of the backed up data
o Regular maintenance of all the media and the backup device on quarterly basis
o Backup of user data on need basis as per guidelines defined by GAIL
o Maintaining log sheets for backups
o Ensure proper scheduling and taking of backups during non-peak hours
o To also backup servers at the system level on need basis
o To provide MIS reports such as weekly on backup and restoration logs(failed reasons), monthly report on planned backup & backups actually taken and Quarterly report on number of restoration drill performed and percentage of success, health status of media and drive.
Mock Drill: Complete Mock drill cycle (fail over and fail back) has to be carried out once in every 6 months. Mock drill will involve failover of all or some of the VMs to DR Site and fail back of all or some of the VMs to Primary Site. Regular 24X7 system support while maintaining all the shifts will be provided by the bidder from DR site by deploying manpower during Mock Drill.
The policy/strategy for remote login by the vendor’s support centre to resolve problems shall be formulated during the acceptance testing phase and any infrastructure required for it will be arranged by the bidde
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