G4G Services Pvt Ltd Looking for Technical Support Associate at Hyderabad, Telangana Full Time

Designation – Tech Support Associate

Category – Tech Support Chat

Experience – Tech support experience min 6months on paper with proper documents.

Education – Graduate or Undergraduate

Shift – 24*7 Rotational

Week Off – Rotational

Cab Facility – 4:00PM TO 6:00AM ONLY

Salary – Up to 3.6LPA CTC (Including all allowances)

Roles & Responsibility –

Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Television, Routers and Computers

Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the client’s policies and procedures.

Track unresolved issues through to resolution, within agreed time limits

Properly escalate and follow up unresolved issues to appropriate internal teams.

Ensure all issues are properly logged.

The ability to think logically.

Strong customer focus.

Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.

Maintain individual performance towards client KPI’s.

Location – DLF Gacchiwoli

Job Type: Full-time

Salary: Up to ₹360,000.00 per year

Benefits:

Schedule:

• Flexible shift
• Rotational shift
• US shift

Application Question(s):

• Do you have proper releaving and experience supporting documents

Experience:

• Tech support chat min 6months of exp: 1 year (Required)

Work Location: One location