Gap Inc. Looking for Sr Analyst, Tech Support at New Delhi, Delhi Full Time

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you’re one of the super-talented who thrive on change, aren’t afraid to take risks and love to make a difference, come grow with us.

About the Role

In this role, you will support/manage our Datacenter, escalated Support calls, Helpdesk Analysis, Zoom/AV Support, Application Training.

What You’ll Do

Define technical specifications and development requirements that result in high performing technology.

Develop and review software to solve business problems of moderate scope by keeping customer experience at the forefront.

Adopt and model a DevOps mindset by applying automation, continuous integration and continuous delivery in everything we do.

Foster innovation by applying best practices and learning from emerging technologies and through collaboration with cross functional stakeholders.

Provide on the job training to new members.

Communicate difficult concepts and provide recommendations.

Enables collaboration such as mobilizing teams and active participation in problem solving sessions.

Manage Server/Network Infrastructure for offices under Indian Subcontinent

Who You Are

IT Infrastructure and Operations Management Servers, Printers and Network Administration Escalated Support Calls – Desktop & Laptop support (Windows and MAC) Incident Management Helpdesk Calls Monitoring and Dashboard Prep in SNOW and Power BI Active Directory Administration MS Teams & Zoom Administration LAN & WAN Maintenance Inventory Management Project Management Vendor Management G-Suite Administration MS365 Support Budget Management

Benefits at Gap Inc.

One of the most competitive paid time off plans in the industry

Merchandise discount for our brand products at franchise stores and their websites

Comprehensive health coverage for employees, same-sex partners and their families

Health and wellness program: free annual health check-ups, fitness center and Employee Assistance Program

Comprehensive benefits to support the journey of parenthood

Retirement planning assistance

See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

US Candidates – Non NYC

Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

US Candidates – NYC

Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).