Gauranga Technologies Looking for Technical Support Engineer at Navi Mumbai, Maharashtra Full Time

Full Job Description

Should attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Should actively update, maintain and monitor all aspects of computer networks

Should install and configure computer systems and applications within the company

Should respond to customer inquiries and assist in troubleshooting and resolving challenges

Should complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Should assist management in creating training materials pertaining to computer troubleshooting and usage

Should act as the initial point of contact for all computer and system-related concerns from clients or other employees

Should organize and file documentation pertaining to warranties and instructional guides for computer hardware

Should have knowledge about operating systems