Responsibilities:
· Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
· Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
· Providing technical support, including identifying problem incidents with their subsequent resolutions.
· Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
· Creating Profiles to users for customizing desktop settings.
· Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
· Planning and executing routine repairs and system upgrades.
· Making use of helpdesk systems to prioritize work-load and updating queries and calls.
· Installed and configured various applications Software’s Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
· Identify & suggest possible improvements on processes & procedures
Candidate Profile:
Experience:
· 1-5 yrs. of relevant experience in Desktop Support/Remote Support
Qualification:
· BSc IT, BCA, BSc CS, BTech, MSc IT, MCA, MTech
Requirements:
· Basic desktop troubleshooting knowledge.
· Default ports and outlook configuration knowledge.
· Software installation knowledge.
· Basic networking knowledge.
· Should be self-motivated as well as a team player.
Job Type: Full-time
Salary: Up to ₹34,952.29 per month
Benefits:
Day range:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 9326595189
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